Emergency Centers

Every travel insurance and health insurance has an emergency center. An emergency center is available 24 hours a day 7 days a week. The emergency center of an insurer assists in emergency situations. The assistance of an emergency center is of course bound to the coverage of the insurance in question.

  • Important: On your insurance card and in the terms and conditions you will find the correct number of your insurance's emergency center and policy number

When to contact the emergency center?

The most important things an emergency center will take care of for you, if you have insurance coverage for them:

  • Choice of hospital
  • Hospitalization and referral to family doctor
  • Payment and guarantee for hospital
  • Arranging and paying for a return ticket to the Netherlands due to family circumstances
  • Contact with the home front in case of calamities
  • Various other matters.

Phone numbers

On your insurance card and in the terms and conditions is the phone number of your insurance's emergency center. Should you not have a card handy:

  • Goudse Verzekeringen:
    • Expat/NGO/SOS/Missionary Package: +31 (0)182 544 557. In the USA toll free +1 800 694 9832 or +1-954-370-4538.
    • Impulz/Complete insurance, for urgent repairs to your rental property. +31 (0)182 54 47 75
    • Business travel: +31 (0)182 544 555
  • OOM Verzekeringen:
    • OOM Medical - OOM Assistance Center +31 (0)70 353 21 35
    • OOM Travel Insurance (ticket) - ANWB Alarm Center +31 (0)70 353 21 40
  • Nationale Nederlanden (formerly Delta Lloyd): Assistance Center: +31 26 400 23 90
  • International Expat Insurance (Henner): +33 (0)33 1 55 62 52 68, e-mail: joho@henner.com
  • Allianz World Wide Care Helpline: +35 31 630 1301
  • Allianz Global Assistance: +31 20 592 92 92
  • BUPA Global Assistance: (International Travel Insurance) +45 70 23 24 61
  • Cigna Global Health: +44 (0)1475 788 182
  • Expat & Co: +32 (0) 26 69 08 80 (USA + 1 305-459-4896 or + 1 786-472-8391)
  • Globality Health Insurance: +35 22 70 44 43 131

What does an Emergency Center NOT take care of

An emergency center does not provide assistance for the following events, among others:

  • Transferring money if everything is stolen
  • Inform the bank in case of card theft
  • Send items to you
  • Handling & reimbursing smaller claims

In cases of political unrest, war or an epidemic/pandemic, an emergency center is not always able to arrange an evacuation. Such cases (molest) are also often not covered. An embassy or consulate is then the party that arranges assistance.